Delivery and Packaging

Delivery is free and worldwide.

Lead times

Our estimated delivery time is usually four to eight weeks as we individually hand craft all of our pieces. 

We endeavour to send all orders out between four and six weeks from the date the order was placed but in our busiest periods orders can take closer to eight weeks to be made. 

During the quieter times of the year we are often able to get pieces out within two to three weeks, but this is dependent on the materials we have available at the time and the design itself.

If you need something urgently, please get in touch with us and we’ll do our best to work around your deadline. 

 

Dispatch Times

UK

All pieces are sent via Special Delivery with the Royal Mail and will need to be signed for. They should arrive the following working day after being sent, and you will be emailed an email with a tracking number when they’re in the post. It’s worth keeping an eye on your spam folder. 

Europe and Rest of the World

Royal Mail International Tracked and Signed For is our preferred service. This will require a signature upon receipt; if no one is in when they try to deliver the courier will leave a note regarding alternative collection/delivery arrangements.

Express Delivery

We can occasionally make pieces more quickly on request, however this is highly dependent on material availability and is not always possible during busy periods. If you would like this service please get in touch with us first to check we can make the item in time. To put your order under an express delivery option, you can email us via the Contact Form, but we advise calling us on 01736 367254 to get straight through. During quieter times we will use our own discretion regarding express charges for orders as we will always send our items as soon as they are ready.

Packaging