Delivery and Packaging

Shipping is free worldwide - this does not include customs fees that will be incurred if you are taking
delivery outside of the UK.

Lead times

Our estimated delivery time is usually 4-8 weeks as we individually hand craft all of our pieces. However, during busy periods (May-September) this can stretch to 8-10 weeks - please get in touch before placing your order if you need your piece by a certain date. 

During the quieter times of the year we are often able to get pieces out within 2-3 weeks, but this is dependent on the materials we have available at the time and the design itself.

Items ordered from the OFF THE BENCH PEG section of our website will be sent within 2-3 working days (not including items undergoing resize).

If you need something urgently, please get in touch with us and we’ll do our best to work around your deadline. 


Dispatch Times


All pieces are sent via Special Delivery with the Royal Mail and will need to be signed for. They should arrive the following working day after being sent, and you will be emailed an email with a tracking number when they’re in the post. It’s worth keeping an eye on your spam folder. 

Europe and Rest of the World

Delivery varies somewhat from country to country. DHL worldwide express courier is our preferred service and they estimate 5-7 working days for most places. This service will require a signature upon receipt; if no one is going to be in when they try to deliver, you can re-schedule the delivery via the courier website.

Please note that international deliveries do incur a customs charge. If you are ordering from a country that is VAT exempt then our website prices should automatically adjust.

Express Delivery

We can occasionally make pieces more quickly on request, however this is highly dependent on material availability and is not always possible during busy periods. If you would like this service please get in touch with us first to check we can make the item in time. To put your order under an express delivery option, you can email us via the Contact Form, but we advise calling us on 01736 367254 to get straight through. During quieter times we will use our own discretion regarding express charges for orders as we will always send our items as soon as they are ready.